Terms of Service

By visiting or purchasing from vgirlhair.com, you agree to the terms set out below. Please take a moment to read through them — they’re written in plain English, not legalese.

1. Acceptance of Terms

By using this website, you confirm that you are 18 years of age or older and legally able to enter into a binding agreement. If you don’t agree with any part of these terms, please don’t use our site or place an order.

2. Using Our Website

You agree to use vgirlhair.com for lawful purposes only. The following is not permitted:

• Using the site in any way that breaks South African law or any applicable international law
• Attempting to gain unauthorised access to our website, servers, or systems
• Using automated software to copy, scrape, or extract content from our site without written permission
• Sending unsolicited communications or spam through our contact channels

3. Product Descriptions & Accuracy

We do our best to display our products as accurately as possible. Colours and textures may appear slightly different on screen depending on your device settings and lighting. If a product is materially different from how it was described, your remedy is to return it in unused condition in line with our Return Policy.

4. Pricing & Currency

All prices on our website are in US Dollars (USD). The equivalent in South African Rand (ZAR) will vary based on the exchange rate applied by your bank or payment provider at the time of purchase. We are not responsible for currency conversion fees charged by your bank.

We reserve the right to update our prices at any time. Promotional pricing applies only during the stated period and cannot be applied to previous or future orders.

5. Orders & Payment

Placing an order is an offer to purchase. We reserve the right to decline or cancel any order — for example, where a pricing error has occurred, stock is unavailable, or we have reason to suspect fraudulent activity. Full payment is required at the time of ordering.

6. Intellectual Property

All content on this website — including product photography, written descriptions, logos, and graphics — belongs to Vgirl Hair and is protected under applicable copyright law. You may not copy, reproduce, or use any content from our site without our written consent.

7. Customer Reviews & Photos

If you share a review, photo, or testimonial with us — whether by email, on our website, or on social media — you give Vgirl Hair permission to use that content for marketing purposes. By submitting content, you confirm it is your own and does not infringe anyone else’s rights.

8. Limitation of Liability

To the extent allowed by South African consumer law and applicable international law, Vgirl Hair is not liable for indirect or consequential loss arising from your use of our website or products. Our liability in respect of any order is limited to the value of that order.

9. Consumer Rights

Nothing in these terms removes or limits any rights you may have under the South African Consumer Protection Act (CPA) or any other applicable legislation. Your statutory rights remain intact.

10. External Links

We may link to third-party websites from time to time. We have no control over those sites and take no responsibility for their content or practices.

11. Changes to These Terms

We may update these terms at any time. The revised version will be posted here with an updated date. Continuing to use the site after changes are posted means you accept the updated terms.

12. Contact

Questions about these terms? Email us at [email protected] and we’ll respond within 24 hours on working days.