Shipping & Returns Policy

For orders placed on VGirlHair.com

Prices on VGirlHair.com are in US dollars. We ship with DHL, UPS, FedEx, USPS, or SF Express. Orders from our China warehouse usually arrive in 3–7 working days. Orders from our US warehouse can arrive in as fast as 2 working days.

1. Shipping

1.1 Processing

Orders are processed on business days after payment is confirmed. Weekends and public holidays are not processing days. During major promotions, dispatch can take a little longer; any delay will be noted on the homepage or in your order email.

1.2 Delivery Time & Carriers

We ship with DHL, UPS, FedEx, USPS, or SF Express. Orders sent from our China warehouse usually arrive in 3–7 working days. Orders sent from our US warehouse can arrive in as fast as 2 working days.

These times are estimates. Customs inspection, remote addresses, weather, and carrier delays can add extra days. A physical street address is required. We cannot deliver to P.O. Boxes.

1.3 Shipping Fees

Free standard shipping on orders over $89. Orders under $89 are charged the shipping fee shown at checkout before you pay. The checkout total is the amount we charge.

1.4 Delivery Address

Please enter a complete street address: house or apartment number, street, city, state or region, and postal code, plus a phone number the carrier can use. VGirl Hair is not responsible for delays caused by an incomplete or incorrect address. If a parcel is returned because of an address error, the customer pays the re-delivery fee.

1.5 Tracking

When the order ships, we email a tracking number. If tracking does not update, contact [email protected] and we will follow up with the carrier.

2. Duties & Taxes

Import duty, VAT, or sales tax charged by the destination country is the customer’s responsibility, unless the checkout page states that the shipment is delivered duty paid. Those local charges are not part of our shipping fee.

3. Returns (30-Day Window)

3.1 Return Window

You may request a return within 30 days of the delivery date.

3.2 Return Eligibility

To be eligible, the item must meet all of the following:

• Unworn, unwashed, uncut, uncoloured, and not styled or altered.
• In the original packaging, with the hair net, tags, and accessories included.
• You have proof of purchase (order number or receipt).
• The item is not on the non-returnable list below.

3.3 Non-Returnable Items

3.4 How to Start a Return

1. Email [email protected] within 30 days of delivery. Include your order number, the item, the reason, and clear photos where helpful.
2. If the return is approved, we email the return address and a Return Authorization within 1–2 business days.
3. Pack the item in its original packaging and ship it to that address.
4. After we receive and inspect it, we email you about the refund or exchange.

Do not ship a return before you receive Return Authorization. Unauthorized returns can be delayed or refused.

3.5 Return Shipping Costs

• If we sent the wrong item or a defective item, we cover the return shipping.
• If you changed your mind, or ordered the wrong size or colour, you pay the return shipping.

3.6 Damaged or Incorrect Items

If the order arrives damaged or the wrong item was sent, email [email protected] within 7 days of delivery with your order number and clear photos or video. We will replace, exchange, or refund it, and we will cover the return shipping.

4. Exchanges

Exchanges for a different length, colour, or texture follow the same conditions as returns. Say that you want an exchange when you email [email protected]. After we inspect the return, we dispatch the replacement. If the exchange is our error, we cover the related shipping.

5. Refunds

Approved refunds go back to the original payment method within 5–10 working days after we receive and approve the return. Your bank may take additional days to show the credit. Outbound shipping is refunded only when we made an error, such as sending the wrong or a defective item.

6. Cancellations

You can cancel within 24 hours of purchase if the order has not shipped. Email [email protected] with your order number. After dispatch, use the return process once the parcel arrives.

7. Lost or Delayed Parcels

If tracking stalls, email [email protected]. We will check with the carrier. If the parcel is confirmed lost in transit, we will reship the order or refund it.

8. Questions?

Email [email protected] or visit our Contact Us page.